Privacy Policy

Effective date: 20/03/2025

At Your Well-Being Hub, I take your privacy seriously. This Privacy Policy explains how I collect, use, and protect your personal information, in accordance with the UK General Data Protection Regulation (UK GDPR) and EU data protection laws.

1. Who I Am

Your Well-Being Hub is run by me, Anna Petrycka-Lourenco, a self-employed holistic therapist based in the UK. You can contact me directly regarding any privacy matters at: Email: anna@your-well-being-hub.co.uk

2. What Data I Collect

When you use this website or interact with my services, I may collect the following personal data:

• Your name and email address (e.g. when you sign up for newsletters, webinars, or request an eBook)

• Your postal address (when placing an order for a physical product, to fulfil delivery)

• Payment details (collected securely via Stripe)

• Website usage data (e.g. your IP address, browser, and behaviour via cookies)

• Any details you provide via contact or booking forms

3. How I Use Your Data

Your data is collected to:

• Send newsletters, resources, and updates you’ve requested

• Register you for webinars or send eBooks

• Process orders and deliver physical products you’ve purchased

• Process payments securely

• Improve website performance and content using analytics

• Respond to messages and customer enquiries

4. My Legal Basis for Collecting Data

I only collect and use your personal data when:

• You’ve given clear consent (e.g. signing up for my newsletter)

• It’s necessary to provide the service you requested

• It’s necessary to fulfil an order or agreement (e.g. product delivery)

• It’s in my legitimate interest to improve the website or respond to your queries

5. How I Store and Protect Your Data

Your personal data is securely stored and handled with care. I use trusted third-party services that are GDPR-compliant, including:

• MailerLite for email marketing

• Stripe for secure payments

• WordPress to manage this website

• Google Analytics to understand website traffic

I do not store your payment details myself. You can unsubscribe from emails at any time by using the link in any email I send.

6. Sharing Your Data

I will never sell or rent your personal data to anyone.

I only share information with trusted third parties where necessary to deliver my services (e.g. MailerLite, Stripe, or postal carriers for product delivery), and only under strict privacy agreements.

7. Cookies and Tracking Technologies

This website uses cookies to:

• Understand how visitors use the website

• Deliver a smoother experience

• Support embedded videos and social media sharing (e.g. YouTube, Instagram)

You’ll see a cookie consent banner when you visit the site. You can choose to accept or manage your preferences. For more detail, please refer to my [Cookie Policy] (link it if separate).

8. Your Rights

You have the right to:

• Access the personal data I hold about you

• Request correction or deletion of your data

• Withdraw consent at any time (e.g. unsubscribe)

• Raise a concern with the UK Information Commissioner’s Office (ICO)

To make a data request, just email me at anna@your-well-being-hub.co.uk.

9. Children’s Privacy

My website and services are intended for adults. I do not knowingly collect data from children under 16.

10. Changes to This Policy

I may update this privacy policy from time to time. The latest version will always be available on this page, with the date of revision clearly shown.